Fair Play Policy: Integrity of the Treasure Hunt

Last Updated: November 2025
Effective Date: November 2025

Our Commitment to Fair Gaming

At Pirate777, fair play isn’t just a policy—it’s our foundation. Every game on our platform operates with:

✅ Certified Random Number Generators (RNG) from internationally recognized providers
✅ Independent testing by accredited laboratories (BMM Testlabs, iTech Labs, GLI, TST)
✅ Transparent RTP rates displayed in every game
✅ Zero manipulation – we don’t control, influence, or alter game outcomes
✅ Complete audit trails – every spin is recorded and verifiable

This policy explains exactly how we ensure every treasure hunter has a fair chance at winning.

1. Random Number Generator (RNG) – The Digital Compass

1.1. Core Principle

The outcome of all slot games offered on the Pirate777 platform is determined solely by a Random Number Generator (RNG) algorithm.

This mathematical algorithm ensures that results are:

✅ Random – No predictable patterns
✅ Unpredictable – Cannot be forecasted or manipulated
✅ Independent – Each spin is unaffected by previous outcomes or external factors

1.2. No Manipulation

The RNG is the digital compass that guides every game outcome. It is completely independent of:

❌ The Player (your betting history, win/loss record, or account status)
❌ Time of day (morning, afternoon, night makes no difference)
❌ Amount wagered (betting RM 1 vs RM 100 doesn’t change odds)
❌ Previous outcomes (the game is never “due” for a win or loss)
❌ Account balance (having more or less money doesn’t affect results)
❌ Bonus status (playing with bonus vs real money doesn’t change RNG)

Every spin is a completely independent event with the same mathematical probability.

1.3. Certified RNG

Our RNG systems are embedded in games from world-leading providers:

Playtech
Pragmatic Play
PG Soft (Pocket Games Soft)
Mega888
Apollo
Fa Chai
YGR

These providers’ RNG systems are independently tested and certified by accredited testing houses, including:

BMM Testlabs – Global gaming standards
iTech Labs – RNG certification authority
Gaming Laboratories International (GLI) – Compliance testing
Technical Systems Testing (TST) – Game certification

This ensures compliance with strict international fairness standards.

2. Independent Game Certification and Audits

2.1. Certified Providers

Pirate777 exclusively partners with game studios that are themselves regulated and certified.

This guarantees that all game software we integrate has been rigorously tested before it reaches our platform.

We are a platform provider, not a game manufacturer. We host certified games; we don’t create or modify them.

2.2. Audit Standards and Testing Scope

Our game providers’ titles undergo rigorous testing by internationally accredited laboratories:

Testing Organizations:

BMM Testlabs – Global gaming standards and RNG certification
iTech Labs – RNG and game mathematics verification
Gaming Laboratories International (GLI) – Compliance and fairness testing
Technical Systems Testing (TST) – Game certification and integrity

What They Test:

a. RNG Functionality:

Statistical randomness across millions of game rounds
Unpredictability of outcomes (no discernible patterns)
Independence from external factors
Proper seed generation and cycling
Distribution matches expected probability

b. RTP Accuracy:

Theoretical RTP matches actual payout percentages over extended play
Variance and volatility calculations are correct
Maximum win limits function as designed
Paytable payouts calculate correctly

c. Game Integrity:

No hidden algorithms or weighted outcomes
Paytables display correctly and honestly
Bonus features trigger at advertised frequencies
No back-door access or manipulation tools exist
Game code is tamper-proof

Frequency of Testing:

✅ Initial certification before game launch
✅ Annual recertification for active games
✅ Random spot-checks throughout game lifecycle
✅ Re-testing after any software updates or changes

2.3. Verification and Proof of Fairness

How You Can Verify Game Fairness:

While we cannot provide direct access to RNG algorithms (proprietary game provider code), you can verify fairness through:

1. Provider Certification Pages:

Most game providers publish their certification status:

Pragmatic Play: Displays GLI and BMM certification on their website
Playtech: Publishes annual RNG audit reports
PG Soft: Shows iTech Labs certification credentials

2. Game Information Screens:

Every game displays:

✅ RTP percentage (Return to Player rate)
✅ Provider name and logo
✅ Certification marks (where applicable)
✅ Game ID and version number
✅ Paytable and rules

3. Your Transaction History:

✅ Every spin is logged with a unique transaction ID
✅ Complete bet and win history available in your account dashboard
✅ Full transaction logs can be provided for dispute investigations
✅ All records maintained for 3 years minimum

4. Statistical Variance:

Over thousands of spins across all players:

Actual RTP approaches theoretical RTP (within statistical margin of error)
Win distribution follows expected probability curves
No systematic patterns or anomalies detected
Big wins and losses distribute as mathematically expected

Independent Verification:

If you ever doubt the fairness of a specific game:

Contact the game provider directly (contact information available on their official website)
Request RNG test reports (many are public records in regulated jurisdictions)
Check gambling forums and communities for shared player experiences
Contact us for your complete gameplay logs and transaction history

Transparency is our best defense against doubt.

2.4. Fairness Declaration

By using our Service, you are playing games certified for fairness.

This means:

✅ Every Player has an equal, mathematically verifiable chance of winning on every spin
✅ Outcomes are determined by certified RNG, not by Pirate777 or any external factor
✅ Game providers cannot manipulate results for individual players
✅ The games operate identically whether played on Pirate777 or any other platform worldwide

3. Return to Player (RTP) Transparency

3.1. Definition

The RTP (Return to Player) is the long-term expected percentage of wagers a game will return to players over time.

Example:

A game with 96% RTP means that, theoretically, for every RM 100 wagered, RM 96 will be returned to players as winnings over the life of the game
The remaining RM 4 represents the house edge

Important: RTP is calculated over millions of spins across all players worldwide, not individual sessions.

3.2. Accessing RTP Information

We provide the RTP percentage for all major slot games directly within:

✅ The game’s paytable (accessible via “Info” or “?” button in-game)
✅ The game information section before you start playing
✅ Our game library (where available from provider)

Transparency is key. You should always know the RTP before playing.

3.3. RTP vs. Short-Term Outcomes (Variance)

Critical Understanding:

RTP is a theoretical, long-term average. Due to the nature of the RNG and statistical variance, any single gaming session may see wide fluctuations in results.

Examples of Normal Variance:

✅ Winning RM 500 from RM 100 deposit (5x return in one session)
✅ Losing your entire RM 100 deposit without significant wins
✅ Hitting a big jackpot on your first few spins
✅ Going through long “cold streaks” with minimal wins

All of these are statistically normal and do NOT indicate unfair play or broken RTP.

Short-term results (single session, single day, even single week) do NOT reflect the game’s long-term RTP.

Think of it like flipping a coin:

Long-term: 50% heads, 50% tails (after millions of flips)
Short-term: You might flip 7 heads in a row (appears unfair, but statistically normal)

3.4. What Pirate777 Cannot and Will Not Do

To be absolutely clear about our limitations and commitments:

❌ We CANNOT:

Change RNG outcomes or manipulate game results
Make certain players win or lose based on any criteria
Adjust RTP percentages (these are set by game providers and certified by testing labs)
Predict or influence when bonuses will trigger
Control “hot” or “cold” streaks
See your cards or know what symbols will appear next
Make games “tighter” or “looser” based on your betting, balance, or any other factor
Override the certified RNG in any way

✅ We CAN:

Select which certified games to offer on our platform (we choose quality providers)
Set minimum and maximum bet limits for responsible gaming
Temporarily disable games for maintenance or updates
Remove games from our library with advance notice
Track all gameplay for security, compliance, and dispute resolution purposes

Why This Matters:

The games you play on Pirate777 are the exact same certified versions played by millions of players worldwide on other platforms.

We are a platform provider, not a game manufacturer.

Think of it like this:

Game Providers (Pragmatic Play, Playtech, etc.) = The ship builders (create and certify the games)
Pirate777 = The harbor (provides safe, secure access to the ships)
You = The captain (navigate and enjoy the adventure)

We provide the harbor, but we don’t control the winds or the tides (RNG).

This is our promise: What you play is authentic, unmodified, and certified fair.

4. Integrity and Security

4.1. Server Security

All gameplay is conducted on secure, encrypted servers, preventing:

❌ Unauthorized access to game systems
❌ Interference with game results
❌ Data tampering or manipulation
❌ Man-in-the-middle attacks

Your gameplay data is protected with:

✅ TLS/SSL encryption (256-bit)
✅ Firewall protection
✅ Real-time monitoring for suspicious activity
✅ Regular security audits and penetration testing

4.2. System Malfunctions

As detailed in our Terms & Conditions (Section 5.2):

“Malfunction voids all plays and pays.”

In the event of a game malfunction:

❌ All affected wagers are void
✅ Funds relating to voided wagers are returned to your account balance
✅ You will be notified of the malfunction and affected game rounds
✅ We will investigate the cause with the game provider

What Constitutes a Malfunction:

Software crashes or freezes
Incorrect payout calculations displayed
RNG certification failure detected
Display of incorrect game symbols or results
Server synchronization errors
Corrupted game data

This protects both you and Pirate777 from technical errors.

4.3. Anti-Collusion and Anti-Fraud

We employ advanced monitoring tools to detect and prevent activities that violate fair play, including:

Prohibited Activities:

❌ Collusion between multiple players to manipulate outcomes
❌ Use of bots, scripts, or automated playing software
❌ Exploiting software bugs or game glitches for unfair advantage
❌ Using external devices or programs (hack tools, cheat software)
❌ Any form of system exploitation or manipulation

Detection Methods:

Real-time gameplay monitoring
Pattern recognition algorithms
Anomaly detection systems
Cross-account correlation analysis
Provider server log verification

Consequences:

Accounts found engaging in such activities will result in:

❌ Immediate account closure
❌ Forfeiture of all winnings
❌ Reporting to industry fraud databases

We take fair play violations extremely seriously.

5. Dispute Resolution and Game Outcome Investigations

5.1. Our Commitment to Fair Investigation

Should a Player have a genuine concern or dispute regarding:

A game outcome that appears incorrect or unfair
An RTP that seems far below the advertised rate (over significant play)
A bonus feature that didn’t trigger as expected or pay correctly
Any suspected malfunction or unfair result
A payout that doesn’t match the paytable

We commit to launching a thorough, impartial investigation.

We want you to trust our platform, and that means taking every concern seriously.

5.2. Investigation Process

Step 1: Initial Review (Within 24 Hours)

Our support team reviews your concern and account history
We check your transaction logs and gameplay records
We identify the specific game rounds in question
You receive acknowledgment of your complaint

Step 2: Game Provider Verification (3-5 Business Days)

We request official game logs from the provider’s server
Provider reviews RNG data for the disputed rounds
Provider confirms whether outcomes were calculated correctly
We receive detailed technical report

Step 3: Resolution (48 Hours After Provider Response)

If Malfunction is Confirmed:

✅ Affected wagers are voided
✅ Funds are returned to your account
✅ Appropriate compensation provided (if applicable)
✅ Game may be temporarily disabled for investigation
✅ You receive detailed explanation

If Outcome Was Correct:

✅ Detailed explanation provided with game log data
✅ RNG verification results shared
✅ Statistical analysis of your gameplay (if relevant)
✅ Educational information about variance (if applicable)

You receive a written response with complete findings within 10 business days maximum.

5.3. What We Need from You

To investigate effectively, please provide:

Required Information:

✅ Your account username
✅ Date and approximate time of disputed game rounds (as specific as possible)
✅ Game name and provider (e.g., “Gates of Olympus by Pragmatic Play”)
✅ Specific concern described clearly (e.g., “Bonus round paid RM 50 but paytable shows it should be RM 200”)
✅ Your transaction/game round IDs (found in your transaction history, if available)

Helpful But Not Required:

Screenshots of the disputed outcome
Video recordings (if you captured the issue)
Pattern description (if issue occurred multiple times)

The more detail you provide, the faster we can investigate.

5.4. Contact for Disputes

All game outcome disputes must be submitted within SEVEN (7) days of the incident to:

💬 WhatsApp | 📧 Email

Message Format: “Game Dispute” followed by the details listed in Section 5.3

⏱️ Response Time:

Initial acknowledgment: Within 24 hours
Full investigation complete: Within 10 business days

5.5. Important Limitations

We Cannot Investigate:

❌ Disputes submitted more than 7 days after the incident occurred
❌ General “bad luck” complaints without specific malfunction allegations
❌ Claims without sufficient detail to identify specific game rounds
❌ Theoretical or hypothetical scenarios (“What if I had bet more?”)
❌ Requests to “prove” RTP over small sample sizes (variance is normal)

Remember:

Variance and losing streaks are natural parts of gambling. Not every losing session indicates unfairness or malfunction.

However, if you genuinely believe something malfunctioned or didn’t pay correctly, we take it seriously and will investigate thoroughly.

5.6. Escalation to Game Provider

In rare cases where our investigation is inconclusive or you’re not satisfied with the outcome, you may:

Request direct escalation to the game provider’s compliance team
Contact the provider’s licensing authority (if applicable and publicly available)
Seek independent arbitration (as per our Terms & Conditions, Section 10.2)

We support transparency at every level and will cooperate fully with any legitimate investigation.

Policy Information

Last Updated: November 2025
Effective Date: November 2025
Next Review Date: November 2026
Policy Version: 1.0

Related Policies

Terms & Conditions – Complete rules and agreements
Privacy Policy – Data protection and privacy
Responsible Gaming Policy – Player protection tools
Bonus Terms & Conditions – Promotional offer rules
About Us – Our commitment to certified games
Resource Hub – Explore our trust policies, payment guides, and game tutorials.

Game Provider Certification Resources

Want to verify our providers’ certifications yourself?

Game Providers:

Pragmatic Play: https://www.pragmaticplay.com (Licenses & Certifications section)
Playtech: https://www.playtech.com (About Us → Compliance)
PG Soft: https://www.pg-soft.com (Certification info in About section)

Testing Laboratories:

BMM Testlabs: https://www.bmm.com
iTech Labs: https://www.itechlabs.com
Gaming Laboratories International (GLI): https://gaminglabs.com
Technical Systems Testing (TST): https://www.tstglobal.com

We encourage you to verify certifications independently. Transparency builds trust.

Our Promise

At Pirate777, you can sail confidently knowing that:

✅ Every spin is determined by certified randomness – no manipulation possible
✅ Every game has been independently tested for fairness – by accredited laboratories
✅ Every outcome is recorded and verifiable – complete audit trails
✅ Every dispute is investigated thoroughly and impartially – we take your concerns seriously
✅ Every treasure hunter starts on equal footing – same odds, same RNG, same certified games

Fair play isn’t just our policy—it’s our promise. ⚓

Pirate777 – Where Every Spin is Certified Fair and Every Player Gets an Equal Chance