Terms & Conditions: The Pirate’s Code

Last Updated: November 2025
Effective Date: November 2025

These Terms and Conditions (“T&C” or “Agreement” or “The Pirate’s Code”) constitute a legally binding contract between you (the “Player” or “Captain”) and Pirate777, governing your access to and use of the Pirate777 platform, website, and services (collectively, the “Service”).

Please read these T&C carefully before using the Service. By registering an account, making a deposit, or placing a wager, you agree to be bound by this Pirate’s Code in its entirety.

1. Acceptance of the Pirate’s Code (Agreement)

1.1. Binding Agreement

By accessing the Service, you confirm that you have:

All referenced policies form an integral part of this Agreement.

1.2. Amendments and Updates

Pirate777 reserves the right to amend, modify, or update these T&C at any time to reflect:

  • Changes in legal or regulatory requirements
  • New features or services
  • Improved player protection measures
  • Operational improvements

How We’ll Notify You:

  • ✅ Email notification to all registered users
  • ✅ Prominent banner on website for 30 days
  • ✅ Updated “Last Modified” date at top of this page
  • ✅ Summary of material changes

Your Acceptance: Continued use of the Service after changes are implemented constitutes acceptance of the new T&C. If you do not agree with the changes, you must stop using the Service and may close your account.

1.3. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which explains:

  • What personal data we collect
  • How we use and protect your information
  • Your data rights under GDPR and Malaysian PDPA
  • Cookie usage and tracking technologies

By accepting these Terms, you also acknowledge and agree to our Privacy Policy.

2. Setting Sail (Account Rules)

2.1. Eligibility and Age Verification

Minimum Age Requirement:

You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher, to use the Service.

It is illegal for minors to gamble.

Verification:

  • We conduct age verification checks during registration
  • You may be required to provide government-issued ID
  • Accounts found to be underage will be immediately closed
  • All deposits will be refunded; winnings will be forfeited

Jurisdictional Compliance:

You are responsible for ensuring that your use of the Service complies with the laws of your jurisdiction. By using the Service, you confirm that online gaming is legal in your country/region of residence.

2.2. Identity Verification (KYC)

a. Information Accuracy

You agree to provide accurate, complete, and truthful information during:

  • Registration
  • Ongoing use of the Service
  • KYC verification procedures
  • Financial transactions

Providing false information is grounds for immediate account termination.

b. KYC Verification Rights

Pirate777 reserves the right to conduct Know Your Customer (KYC) checks, including identity and source of funds verification, at any time, particularly:

  • Prior to processing your first withdrawal (mandatory)
  • For withdrawals exceeding RM 5,000 in a single transaction
  • For cumulative withdrawals exceeding RM 20,000 in 30 days
  • When our security team flags unusual or suspicious activity
  • Randomly as part of ongoing compliance audits

c. KYC Timeline and Requirements

Documents You May Be Asked to Provide:

  • Valid government-issued ID (Malaysian NRIC, Passport, Driver’s License)
  • Selfie holding your ID document (for verification matching)
  • Source of funds documentation (for large deposits or withdrawals)
  • Additional documentation as deemed necessary for compliance

Processing Time:

  • Standard KYC verification: 15 minutes – 120 minutes
  • Complex cases requiring additional review: Up to 5 business days
  • You will be notified via our communication channels of your verification status

Consequences of Non-Compliance:

Failure to provide satisfactory verification documents upon request may result in:

  • ❌ Suspension of withdrawal privileges
  • ❌ Account suspension or termination
  • ❌ Forfeiture of winnings (legitimate deposits will be returned)

After 30 days without response to KYC requests, your account may be permanently closed.

2.3. Single Account Rule

One Account Per Player:

Each Player is permitted only ONE active account on the Pirate777 platform.

Prohibited Activities:

  • ❌ Creating multiple accounts
  • ❌ Operating accounts on behalf of others
  • ❌ Using family members’ accounts to bypass restrictions
  • ❌ Creating new accounts after self-exclusion

Detection and Consequences:

If multiple accounts are detected (through IP address, device fingerprinting, payment methods, or KYC matching), we reserve the right to:

  • Close all associated accounts immediately
  • Void any winnings from duplicate accounts
  • Forfeit all bonuses claimed across accounts
  • Retain deposits as compensation for system abuse

This is considered serious system abuse and will not be tolerated.

2.4. Account Security

Your Responsibility:

You are responsible for:

  • ✅ Maintaining the confidentiality of your account credentials (username, password)
  • ✅ Not sharing your login details with anyone
  • ✅ Logging out after each session (especially on shared devices)
  • ✅ Notifying us immediately of any unauthorized access

Pirate777’s Liability:

Pirate777 is NOT liable for any losses arising from:

  • ❌ Unauthorized access due to your negligence (shared passwords, unsecured devices)
  • ❌ Failure to logout of your account
  • ❌ Phishing attempts or social engineering you fall victim to

However:

  • ✅ We WILL investigate all reported unauthorized access
  • ✅ We employ bank-grade security measures to protect your account
  • ✅ We will freeze your account immediately upon notification of suspected breach

Best Practices:

  • Use a strong, unique password (not used on other sites)
  • Enable two-factor authentication if available
  • Never access your account on public WiFi without VPN
  • Be wary of phishing emails claiming to be from Pirate777

2.5. Account Suspension and Termination

Pirate777’s Right to Suspend or Terminate

We reserve the right to suspend or permanently close your account immediately and without prior notice if:

a. You breach any term of this Agreement
b. We suspect fraudulent, illegal, or improper activity
c. You provide false or misleading information during registration or KYC
d. You create or operate multiple accounts
e. You engage in bonus abuse or system manipulation
f. You initiate chargebacks or payment reversals without justification
g. You fail to complete KYC verification within a reasonable timeframe
h. Your account remains inactive for more than 12 consecutive months
i. You engage in abusive behavior toward our support staff
j. You are placed on a self-exclusion list

Effect of Account Closure

If Closed Due to Breach or Violation:

  • ✅ Your account balance will be reviewed by our compliance team
  • ✅ Legitimate deposits (not yet wagered per AML requirements) will be returned to the source
  • ❌ Any active bonuses and bonus-derived winnings will be immediately forfeited
  • ❌ Winnings from fraudulent or abusive activity will be voided
  • ✅ You will receive written explanation of closure reason via email
  • ❌ Closure decision is final and cannot be appealed

If Closed at Your Request (Voluntary Closure):

  • ✅ Any remaining real-money balance will be paid out after standard verification
  • ✅ Pending withdrawals will be processed (if KYC compliant)
  • ❌ Active bonus funds will be forfeited (as per bonus terms)
  • ⏱️ Account cannot be reopened for 7 days (mandatory cooling-off period)
  • ✅ You can request permanent closure (cannot be reversed)

Inactive Account Policy

Dormant Account (24+ Months):

  • Accounts inactive for 24+ months may be permanently closed
  • Any remaining balance will be donated to charitable gambling addiction support organizations
  • We will make reasonable efforts to contact you before closure

Your Right to Close Your Account

You may close your account at any time by:

  • Contacting support via email or WhatsApp
  • Stating “Account Closure Request” in your message
  • Providing your account details for verification

We will process your closure request within 48 hours after:

  • ✅ All pending transactions are completed
  • ✅ KYC verification is satisfied (if required for withdrawals)
  • ✅ No ongoing disputes or investigations
  • ✅ All withdrawal processing is complete

3. The Treasure Chest (Deposits and Funds)

3.1. Accepted Deposit Methods

Deposits must be made from a payment source that is:

  • ✅ Legally registered in your name (matching KYC documents)
  • ✅ Verified during the KYC process
  • ✅ Based in Malaysia (or other accepted jurisdictions)

Accepted Payment Methods:

  • FPX (all Malaysian banks)
  • Online Bank Transfer
  • E-Wallets: Touch’n Go, GrabPay, ShopeePay, DoitNow

Third-Party Payments: ❌ We do NOT accept deposits from payment methods not registered in your name (e.g., friend’s bank account, relative’s credit card). Such deposits will be:

  • Rejected and returned to source
  • Flagged for investigation
  • May result in account suspension

3.2. Fund Usage and Purpose

Intended Use:

Funds deposited into your Pirate777 account must be used solely for the purpose of placing wagers on our certified slot games.

Prohibited Use:

  • ❌ Using Pirate777 as a money transfer or payment service
  • ❌ Depositing and immediately withdrawing without wagering (money laundering risk)
  • ❌ Transferring funds between player accounts

3.3. Anti-Money Laundering (AML) Compliance

Minimum Play-Through Requirement:

To comply with Anti-Money Laundering regulations and prevent Pirate777 from being used as a money transfer service, all deposited funds must be wagered at least ONE (1) time before withdrawal is permitted.

How It Works:

Example:

  • You deposit RM 1,000
  • You must place at least RM 1,000 in total wagers before requesting withdrawal
  • Winnings from those wagers CAN be withdrawn immediately (no additional turnover required on winnings)
  • If you win RM 500, your total withdrawable balance is RM 1,500 (after RM 1,000 turnover completed)

Why This Exists:

This is a standard AML requirement across all legitimate gaming operators worldwide. It prevents criminals from using gaming platforms to “clean” illegally obtained funds.

Suspicious Activity:

Deposits followed immediately by withdrawal requests without any gaming activity will result in:

  • ❌ Withdrawal request rejected
  • 🔍 Account flagged for detailed review
  • 🚫 Possible permanent account closure

We take AML compliance extremely seriously.

3.4. Currency

All transactions, account balances, and wagers are processed and displayed in Malaysian Ringgit (MYR).

We do not currently support multi-currency accounts.

4. Claiming the Booty (Withdrawals and Payout Guarantee)

4.1. Withdrawal Policy

a. Withdrawal Destination

Withdrawals will ONLY be processed to:

  • ✅ A bank account or E-wallet registered in your name (matching KYC documents)
  • ✅ A payment method that has been successfully verified during KYC
  • ✅ The same payment method used for deposits (where possible)

❌ We cannot process withdrawals to third-party accounts under any circumstances.

b. Verification and Compliance

Pirate777 reserves the right to delay or withhold withdrawal payments until:

  • ✅ Final verification of identity is complete (KYC)
  • ✅ All security checks are satisfied
  • ✅ Compliance requirements are met:
    • AML play-through requirement (1x deposit amount)
    • Bonus wagering requirements fully completed
    • Source of funds verified (for large withdrawals)
  • ✅ No ongoing investigations or disputes

This is for your protection and regulatory compliance.

4.2. THE PIRATE777 5-MINUTE PAYOUT GUARANTEE

a. The Guarantee

Pirate777 guarantees to process your withdrawal request and dispatch the funds to your nominated and verified Malaysian bank/E-wallet account within FIVE (5) minutes of the request being officially approved by our Finance Department.

This is our commitment to the fastest payouts in Malaysia.

b. Activation Time (When the Timer Starts)

IMPORTANT: The 5-minute timer begins ONLY when the withdrawal request changes status to “Approved for Processing” by Pirate777’s finance team.

The timer does NOT start:

  • ❌ When you initially submit the withdrawal request
  • ❌ During KYC verification period
  • ❌ During security review period
  • ❌ While bonus wagering requirements are pending

Typical Timeline:

  1. You submit withdrawal request → Status: “Pending Review”
  2. Our team verifies compliance (KYC, AML, bonus terms) → Usually 1-3 minutes
  3. Status changes to “Approved for Processing” → 5-MINUTE TIMER STARTS
  4. Funds dispatched to your bank/E-wallet → Usually 2-4 minutes actual processing

c. Exclusions (When the Guarantee is Void)

The 5-Minute Guarantee is null and void and does NOT apply under the following circumstances:

i. First Withdrawal (Mandatory KYC):

  • Your first withdrawal requires mandatory identity verification
  • Typical processing time: 10 minutes-2 hours (up to 48 hours for complex cases)
  • Once verified, all future withdrawals are eligible for the 5-minute guarantee

ii. Ongoing Verification or Security Review:

  • Account is currently undergoing audit or compliance review
  • Large winning amounts triggering additional verification (typically RM 20,000+)
  • Flagged activity requiring investigation
  • Source of funds verification needed

iii. Technical Issues Beyond Our Control:

  • Force majeure events (natural disasters, pandemics, wars)
  • Scheduled or emergency system maintenance
  • Bank or payment processor downtime (FPX network issues, E-wallet outages)
  • External payment processor technical failures
  • Government-mandated service interruptions

iv. Incomplete Bonus Requirements:

  • Active bonus with outstanding wagering requirements
  • Bonus terms not fully satisfied
  • Minimum bet requirements not met

v. Suspected Fraud or System Abuse:

  • Withdrawal associated with suspected fraudulent activity
  • Collusion with other players detected
  • Bonus abuse or system manipulation suspected
  • Multiple account operation
  • Chargeback history or payment disputes

vi. Player Error:

  • Incorrect withdrawal details provided
  • Unverified payment method selected
  • Withdrawal amount below minimum (RM 50) or above daily limit

d. What Happens During Exclusions

If any exclusion applies:

  • ✅ You will be notified via our communication channels with specific reason
  • ✅ We will provide estimated processing timeline
  • ✅ Your funds remain safe in your account
  • ✅ Processing will complete as soon as exclusion is resolved

We prioritize transparency over speed when security or compliance is at stake.

4.3. Withdrawal Limits

Minimum Withdrawal: RM 50 per transaction

Maximum Withdrawal:

  • Standard accounts: RM 50,000 per transaction
  • Daily limit: RM 60,000

VIP/High Roller accounts may have higher limits – contact support for details.

4.4. Withdrawal Fees

Pirate777 does NOT charge any withdrawal fees.

However:

  • Your bank or E-wallet provider may charge their own processing fees
  • Currency conversion fees (if applicable) are borne by the player
  • Third-party intermediary bank fees (for international transfers) are player’s responsibility

5. Rules of the High Seas (Wagering and Gameplay)

5.1. Wager Acceptance

When is a Wager Valid?

A wager is deemed officially accepted only when:

  • ✅ It has been confirmed by Pirate777’s server
  • ✅ Your account balance has been debited
  • ✅ You receive on-screen confirmation

If You’re Unsure:

  • Check your “Bet History” or “Transaction History” in your account
  • Contact support immediately if you believe a wager was not properly recorded
  • Do NOT place duplicate wagers

Disconnections:

If your connection drops during gameplay:

  • ✅ The game round will complete on the server side
  • ✅ Results will be recorded and your balance updated
  • ✅ You can view the outcome in your transaction history
  • ✅ Re-login to see updated balance

5.2. Game Malfunction

“Malfunction Voids All Plays and Pays”

In the event of a game malfunction (software error, display glitch, RNG failure):

  • ❌ All affected wagers are void
  • ✅ Funds relating to voided wagers will be returned to your account balance
  • ✅ You will be notified of the malfunction and voided games
  • ✅ We will investigate the cause with the game provider

What Constitutes a Malfunction:

  • Software crashes or freezes
  • Incorrect payout calculations displayed
  • RNG certification failure
  • Display of incorrect game symbols or results
  • Server synchronization errors

Game Provider Responsibility:

Game providers (Pragmatic Play, Playtech, etc.) are responsible for game integrity. If a malfunction is confirmed:

  • Provider will be notified
  • Investigation conducted
  • Players affected will be compensated appropriately
  • Game may be temporarily removed from platform

5.3. Certified Games and RNG

Fair Play Commitment:

Pirate777 exclusively uses certified games from independently tested providers as detailed on our About Us and Fair Play Policy pages.

Random Number Generator (RNG):

  • ✅ All game outcomes are determined by certified RNG systems
  • ✅ RNG is regularly tested by independent laboratories (BMM Testlabs, iTech Labs, GLI)
  • ✅ Pirate777 does NOT control, influence, or manipulate game results
  • ✅ Outcomes are provably fair and random

Game Integrity:

  • We do NOT modify or alter any games
  • You play the exact same certified version as millions of players worldwide
  • RTP (Return to Player) rates are set by game providers and cannot be changed by Pirate777

Game Results are Final:

Once a game round is complete and results are displayed:

  • ✅ The outcome is final and binding
  • ❌ Results cannot be disputed (unless malfunction is proven)
  • ❌ “Bad luck” or “unfair outcomes” are not grounds for refund

Gambling involves risk. Only wager what you can afford to lose.

5.4. Game Rules

Each game has its own specific rules, paytables, and features:

  • ✅ Game rules are accessible within each game (usually via “Info” or “?” button)
  • ✅ You are responsible for understanding game rules before playing
  • ✅ RTP percentages are displayed in game information
  • ✅ Bonus features and special symbols are explained in-game

6. Bonus Provisions (Promotions and Rewards)

6.1. General Bonus Terms

Supplementary Terms:

All bonuses, promotional offers, and rewards are subject to their own specific terms and conditions (“Bonus T&C”), which must be read in conjunction with these main Terms & Conditions.

Where to Find Bonus Terms:

  • Bonus Terms & Conditions page
  • Individual promotion pages
  • Email communications (if bonus sent via email)
  • Displayed prominently on bonus offer page

Acceptance:

By claiming a bonus, you agree to:

  • ✅ All stated wagering requirements
  • ✅ Time limits and expiration dates
  • ✅ Game restrictions and turnover rates
  • ✅ Maximum bet limits while bonus is active
  • ✅ Bonus-specific rules

6.2. Turnover Requirements

Standard Requirements:

Most bonuses include a turnover requirement (also called “wagering requirement” or “playthrough requirement”).

How It Works:

Example:

  • You claim a RM 100 bonus with 30x turnover requirement
  • You must wager RM 3,000 total (RM 100 × 30) before withdrawal is permitted
  • Only then can bonus-derived winnings be withdrawn

6.3. Bonus Misuse and Abuse

Prohibited Bonus Activities:

Any attempt to abuse the bonus system, including but not limited to:

  • ❌ Creating multiple accounts to claim welcome bonuses repeatedly
  • ❌ Using bonuses to manipulate game outcomes or exploit software bugs
  • ❌ Colluding with other players to circumvent bonus restrictions
  • ❌ “Bonus hunting” across multiple accounts or identities
  • ❌ Violating maximum bet rules during bonus play
  • ❌ Abusing errors in bonus terms or technical glitches

Consequences of Bonus Abuse:

If bonus abuse is detected:

  • ❌ Immediate forfeiture of all bonuses and associated winnings
  • ❌ Permanent closure of all associated accounts
  • ❌ Personal information shared with industry fraud databases

We take bonus abuse very seriously. Play fair.

6.4. Bonus Transparency and Fairness

Our Bonus Principles:

  • ✅ Clear Requirements: Every bonus displays wagering requirements prominently before acceptance
  • ✅ Realistic Terms: We don’t offer bonuses with impossible-to-meet conditions
  • ✅ Fair Time Limits: All bonuses have reasonable expiration periods
  • ✅ Game Restrictions: We clearly state which games count toward wagering
  • ✅ No Hidden Terms: Important conditions are never buried in fine print

Voluntary Bonus Forfeiture:

You may forfeit an active bonus at any time by:

  1. Contacting support and requesting bonus removal
  2. Your real money balance will remain intact
  3. Bonus-derived winnings will be removed
  4. You’ll be free to withdraw immediately (subject to standard AML turnover)

Bonuses are NEVER Mandatory:

  • ✅ You can always decline bonus offers
  • ✅ You can play with real money only (no wagering requirements)
  • ✅ We respect your choice to play bonus-free

7. Forbidden Acts (Prohibited Activities)

7.1. Fraud and Criminal Activity

Strictly Prohibited:

The following activities are criminal offenses and will result in immediate account closure, and fund seizure:

  • ❌ Identity theft or impersonation
  • ❌ Using stolen payment methods (credit cards, bank accounts, E-wallets)
  • ❌ Money laundering or terrorist financing
  • ❌ Fraudulent chargebacks or payment reversals
  • ❌ Document forgery (fake IDs, altered bank statements)
  • ❌ Collusion with other players to manipulate outcomes or bonus systems

We Will:

  • 💰 Seize all funds in associated accounts
  • 🚫 Ban all associated individuals permanently

7.2. System Abuse and Cheating

Prohibited Technical Activities:

  • ❌ Using automated software, bots, or scripts to play games or place wagers
  • ❌ Exploiting software bugs or game glitches for unfair advantage
  • ❌ Using external devices or programs (hack tools, cheat software, card counters)
  • ❌ Reverse engineering or decompiling any Pirate777 or game provider software
  • ❌ DDoS attacks or attempts to disrupt service
  • ❌ Scraping or harvesting data from our platform

Consequences:

  • Immediate account termination
  • Forfeiture of all balances
  • Reporting to cybercrime authorities

7.3. Chargebacks and Payment Disputes

Chargeback Policy:

If you initiate a chargeback or payment reversal with your bank/E-wallet provider:

We Will:

  1. ❌ Immediately suspend your account
  2. ❌ Void any winnings related to the disputed deposit
  3. ❌ Ban your account permanently if chargeback is unjustified
  4. 📋 Report the chargeback fraud to industry databases

Legitimate Disputes:

If you have a genuine payment dispute:

  • ✅ Contact Pirate777 support FIRST (before initiating chargeback)
  • ✅ We will investigate and resolve legitimate issues fairly
  • ✅ Most disputes can be resolved amicably without chargebacks

Unjustified chargebacks are fraud and will be treated as such.

7.4. Abusive Behavior

Respect for Staff:

We have zero tolerance for:

  • ❌ Abusive, threatening, or harassing language toward support staff
  • ❌ Racist, sexist, or discriminatory comments
  • ❌ Threats of violence or legal action used as intimidation

Consequences:

  • First offense: Warning
  • Second offense: Temporary account suspension
  • Third offense or severe abuse: Permanent account closure

Our support team deserves respect. Treat others as you wish to be treated.

8. Responsible Captaincy (Responsible Gaming)

8.1. Our Commitment

Pirate777 is fully committed to Responsible Gaming and player protection.

Gambling should always be a form of entertainment, not a source of financial distress or personal problems.

8.2. Available Tools

We provide comprehensive responsible gaming tools:

  • ✅ Deposit Limits (daily, weekly, monthly)
  • ✅ Loss Limits
  • ✅ Wagering Limits
  • ✅ Session Time Limits
  • ✅ Reality Check notifications
  • ✅ Cool-Off Periods (24 hours to 30 days)
  • ✅ Self-Exclusion (6 months, 1 year, or permanent)

How to Access: Contact our 24/7 support team and they will assist you with your requests.

8.3. Policy Reference

Your use of the Service is subject to the terms detailed in our comprehensive Responsible Gaming Policy, which covers:

  • Player protection tools (detailed usage instructions)
  • Self-exclusion process and timelines
  • Warning signs of problem gambling
  • Access to support resources (Malaysian and international)
  • Underage gaming prevention

We strongly encourage all players to review the Responsible Gaming Policy and use available tools proactively.

8.4. Support Resources

If you need help:

  • 📞 Befrienders KL: +603-7627 2929 (24/7)
  • 📞 MIASA Crisis Helpline: 1-800-18-0066 (toll-free, 24/7)
  • 💬 Pirate777 Support: WhatsApp +60 11-6771 7753

Remember: Seeking help is a sign of strength, not weakness.

9. Disputes and Shipwreck (Complaints and Resolution)

9.1. Internal Complaint Process

How to File a Complaint:

If you have a complaint regarding any:

  • Transaction, deposit, or withdrawal
  • Game outcome or payout
  • Bonus terms or application
  • Account closure or restriction
  • General service issue

You must contact our support team within SEVEN (7) days of the incident:

Required Information:

  • Your account username
  • Date and time of incident
  • Detailed description of the issue
  • Supporting evidence (screenshots, transaction IDs, etc.)
  • Desired resolution

9.2. Our Resolution Process

Timeline:

  1. Acknowledgment: Within 24 hours of receiving your complaint
  2. Investigation: Our compliance team will review (typically 3-5 business days)
  3. Final Response: You will receive a detailed written response within TEN (10) business days

Our Response Will Include:

  • Investigation findings
  • Decision and reasoning
  • Resolution offered (if applicable)
  • Next steps (if any)

All decisions made by Pirate777 management regarding disputes are FINAL and binding, subject to the escalation process below.

9.3. External Dispute Resolution

If Internal Resolution Fails:

If you are not satisfied with Pirate777’s resolution of your complaint:

Step 1: Request Management Review

  • Ask for your case to be escalated to senior management
  • Provide your original complaint case reference number
  • Senior management will conduct an independent review within 5 business days

Step 2: Third-Party Mediation

  • Both parties may agree to use an independent, neutral mediator
  • Mediation costs to be shared equally (50/50)
  • Mediator’s recommendations are non-binding but will be strongly considered by both parties

Important Requirements:

You must exhaust the internal complaint process (Sections 9.1-9.2) before seeking external resolution. Failure to do so may:

  • Weaken your claim
  • Result in additional costs
  • Delay resolution

Complaint Records:

We maintain detailed records of all complaints for THREE (3) years and will provide complete documentation if required for external dispute resolution or legal proceedings.

10. Final Provisions (Liability and Governing Law)

10.1. Limitation of Liability

Service Limitations:

Pirate777 accepts NO liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your use of the Service, including but not limited to:

  • ❌ Delays or interruptions in operation
  • ❌ Data loss or corruption
  • ❌ System errors or technical failures
  • ❌ Unavailability of games or features
  • ❌ Loss of potential winnings due to technical issues
  • ❌ Financial losses from gambling activity

Exceptions:

We ARE liable for:

  • ✅ Processing legitimate, compliant withdrawals per our 5-Minute Guarantee (subject to stated exclusions)
  • ✅ Protecting your personal data per our Privacy Policy
  • ✅ Providing fair games with certified RNG
  • ✅ Gross negligence or willful misconduct by Pirate777
  • ✅ Violations of this Agreement by Pirate777

Maximum Liability:

In any event, Pirate777’s total liability to you shall not exceed the total amount deposited into your account in the six (6) months preceding the claim.

10.2. Governing Law and Jurisdiction

Applicable Law:

This Agreement shall be governed by and construed in accordance with international principles of fair dealing and good faith in commercial transactions.

Dispute Resolution Framework:

Any disputes arising from this Agreement shall be resolved through the following process:

  1. First: Direct Negotiation
    • Contact Pirate777 support team
    • Attempt good-faith resolution (as per Section 9)
  2. Second: Mediation
    • Mediation through a mutually agreed neutral third party
    • Conducted in English
    • Costs shared equally
  3. Final: Binding Arbitration
    • Binding arbitration under internationally recognized arbitration rules
    • Single arbitrator mutually selected
    • Arbitration conducted in English
    • Decision is final and binding

Jurisdiction for Legal Proceedings:

If arbitration is not feasible or appropriate, Players agree that any legal proceedings related to this Agreement may be brought in the courts of:

  • The Player’s country of residence, OR
  • Malaysia (where our primary operations are based), OR
  • Such other jurisdiction as mutually agreed by both parties

Your Consumer Rights:

Nothing in this Agreement limits your statutory consumer rights under the laws of your country of residence, where such laws cannot be excluded by contract.

10.3. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

  • ✅ That provision shall be severed from this Agreement
  • ✅ The remaining provisions shall remain in full force and effect
  • ✅ The invalid provision shall be replaced with a valid provision that most closely matches the intent

10.4. Disclaimers and Warranties

Service Provided “As Is”:

The Pirate777 Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:

  • ❌ Warranties of merchantability
  • ❌ Fitness for a particular purpose
  • ❌ Non-infringement of third-party rights
  • ❌ Uninterrupted or error-free operation
  • ❌ Accuracy or completeness of content

No Guarantee of Winnings:

Pirate777 makes NO guarantee or warranty that:

  • ❌ You will win any particular amount
  • ❌ Games will perform in any specific manner
  • ❌ You will profit from using the Service
  • ❌ The Service will always be available or accessible

Gambling involves risk. There is no guarantee of winning.

Game Outcomes:

All game outcomes are determined by certified Random Number Generators (RNG) provided by independent game studios (Pragmatic Play, Playtech, PG Soft, Mega888, etc.).

Pirate777 does NOT:

  • ❌ Control game outcomes
  • ❌ Influence RNG results
  • ❌ Guarantee any specific return to player (RTP)
  • ❌ Manipulate odds or payouts

What We DO Guarantee:

✅ Fair play through certified RNG games from reputable providers
✅ Secure handling of your personal data per our Privacy Policy
✅ Processing of legitimate withdrawals per our 5-Minute Guarantee (subject to stated exclusions)
✅ Responsible gaming tools and support resources
✅ Transparent terms and honest communication

Third-Party Services:

We are NOT responsible for:

  • ❌ Bank or E-wallet delays beyond our control
  • ❌ Internet connectivity issues on your end
  • ❌ Device compatibility problems
  • ❌ Payment processor outages or technical errors
  • ❌ Actions of third-party game providers

10.5. Force Majeure

Events Beyond Our Control:

Pirate777 shall NOT be held liable for any failure or delay in performing obligations under this Agreement if such failure or delay is caused by events beyond our reasonable control, including but not limited to:

Natural Disasters:

  • 🌪️ Earthquakes, floods, hurricanes, typhoons
  • 🔥 Fires, explosions
  • 🦠 Pandemics or epidemics
  • ⚡ Lightning strikes or severe weather

Infrastructure Failures:

  • 💻 Internet backbone failures
  • ⚡ Power grid outages or blackouts
  • 📡 Telecommunications network failures
  • 🛰️ Satellite or connectivity disruptions

Government Actions:

  • 🏛️ New laws, regulations, or government orders
  • 🚫 Service restrictions or shutdowns
  • ⚖️ Court orders or legal injunctions
  • 🔒 Emergency government measures

Cyber Security Events:

  • 🛡️ Distributed Denial of Service (DDoS) attacks
  • 🔓 Major hacking attempts or data breaches (industry-wide)
  • 🦠 Malware or ransomware attacks
  • 🔐 Third-party security failures

Financial System Issues:

  • 🏦 Banking system failures or crashes
  • 💳 Payment processor outages (FPX, E-wallet providers)
  • 💰 Financial market disruptions
  • 🚨 Emergency financial regulations

Other Events:

  • 🔧 Emergency maintenance required to prevent greater harm
  • ⚙️ Critical software updates from game providers
  • 🌐 Global internet disruptions

During Force Majeure Events:

✅ We Will:

  • Make reasonable efforts to restore Service as quickly as possible
  • Notify players via email, website banner, or WhatsApp
  • Keep players informed of estimated restoration timeline
  • Process all pending transactions once service resumes

✅ Your Funds Are Safe:

  • All player balances remain secure and fully accounted for
  • Pending withdrawals will be honored once systems are restored
  • No data loss or account compromise during outages

❌ We Will NOT:

  • Provide compensation for downtime caused by force majeure
  • Be liable for lost playing time or potential winnings
  • Be responsible for third-party failures (banks, providers, ISPs)

Force majeure events are temporary. Your account and funds are always protected.

10.6. Assignment

Pirate777’s Right: Pirate777 may assign or transfer this Agreement, in whole or in part, to any third party without your prior consent, provided that such assignment does not adversely affect your rights under this Agreement.

Your Restriction: You may NOT assign or transfer your account, this Agreement, or any rights or obligations under this Agreement to any third party. Any attempted assignment is void.

10.7. Entire Agreement

This Agreement, together with:

…constitutes the entire agreement between you and Pirate777 concerning your use of the Service and supersedes all prior or contemporaneous agreements, communications, or understandings (whether written or oral).

11. Intellectual Property and Content Ownership

11.1. Pirate777’s Intellectual Property

Protected Content:

All content on the Pirate777 platform, including but not limited to:

  • Website design, layout, graphics, and visual elements
  • Pirate777 branding, logos, trademarks, and service marks
  • Text, articles, images, videos, and multimedia content
  • Software code, platform functionality, and user interface
  • Database structure and compilation
  • Marketing materials and promotional content

…is the exclusive property of Pirate777 or its licensors and is protected by:

  • ✅ International copyright laws
  • ✅ Trademark laws
  • ✅ Trade secret laws
  • ✅ Other intellectual property rights

Unauthorized use is prohibited and may result in legal action.

11.2. Game Provider Content

Third-Party Ownership:

Game content (slots, graphics, sound effects, music, gameplay mechanics) is the intellectual property of respective game providers:

  • Pragmatic Play
  • Playtech
  • PG Soft (Pocket Games Soft)
  • Mega888
  • Apollo
  • Fa Chai
  • YGR
  • Other providers

You may access this content ONLY through the Pirate777 platform under license. You have no rights to the underlying game software or content.

11.3. Restrictions on Use

You May NOT:

  • ❌ Copy, reproduce, distribute, or publicly display any Pirate777 content
  • ❌ Reverse engineer, decompile, or disassemble any software or games
  • ❌ Use Pirate777 branding, logos, or content for commercial purposes
  • ❌ Create derivative works based on our platform or games
  • ❌ Frame or mirror any part of our website without written permission
  • ❌ Use automated tools to scrape, harvest, or download content
  • ❌ Remove or alter any copyright, trademark, or proprietary notices
  • ❌ Use our intellectual property to create competing services

Permitted Personal Use:

You MAY use the Service solely for:

  • ✅ Personal, non-commercial entertainment purposes
  • ✅ Viewing content within the Pirate777 platform
  • ✅ Playing games through our authorized interface

11.4. User-Generated Content

Content You Submit:

If you submit any content to Pirate777, including:

  • Testimonials or reviews
  • Support messages or feedback
  • Forum posts or comments (if applicable)
  • Contest entries or promotional submissions

You Grant Us a License:

By submitting content, you grant Pirate777 a perpetual, worldwide, royalty-free, non-exclusive, transferable license to:

  • Use, reproduce, modify, and display your content
  • Publish your content in marketing materials (with your permission)
  • Translate or adapt your content for different markets

You Confirm:

  • ✅ You own the rights to the content or have permission to submit it
  • ✅ The content does not infringe any third-party rights
  • ✅ You waive any moral rights to the content (where applicable)

We Reserve the Right to:

  • Remove any user content at our discretion
  • Refuse to publish content that violates our policies
  • Edit content for clarity, length, or appropriateness (with notice)

12. Contact Information

For Questions About These Terms:

💬 Contact | 📧 Email

💬 Available in:

  • English
  • Bahasa Malaysia
  • Chinese (中文)

For Specific Issues:

  • Account Issues: Contact support via email or WhatsApp
  • Technical Problems: WhatsApp for fastest response
  • Complaints: See Section 9 (formal complaint process)
  • Responsible Gaming: See Responsible Gaming Policy or contact support
  • Privacy Concerns: See Privacy Policy or email support
  • Payment Issues: WhatsApp for fastest response

We aim to respond within 24 hours to all inquiries.

Policy Information

Last Updated: November 2025
Effective Date: November 2025
Next Review Date: November 2026
Policy Version: 1.0

Changes to These Terms

Notification of Updates:

We may update these Terms & Conditions from time to time. When we make material changes, we will notify you through:

  1. ✅ Email notification to all registered users
  2. ✅ Prominent banner on website for 30 days
  3. ✅ Updated “Last Modified” date at top of this page
  4. ✅ Summary of changes in “What’s New” section

Minor changes (typo corrections, clarifications without substantive impact) may be made without notification, but the “Last Updated” date will always reflect the most recent revision.

Your Continued Use:

Continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree with the changes:

  • You must stop using the Service immediately
  • You may close your account (see Section 2.5)
  • We will process any remaining balance per standard procedures

Related Policies

Please also review these important policies:

Summary: The Pirate’s Code in Plain Language

By using Pirate777, you agree to:

✅ Play Responsibly: Only gamble what you can afford to lose
✅ Provide Truthful Information: Accurate identity and payment details
✅ One Account Only: No multiple accounts or system abuse
✅ Follow the Rules: Wagering, bonus terms, and fair play requirements
✅ Respect Others: No fraud, collusion, or abusive behavior
✅ Understand the Risks: Gambling involves chance; no guaranteed winnings

We Promise to:

✅ Protect Your Data: Bank-grade security and privacy
✅ Pay You Fast: 5-Minute Guarantee (with stated exclusions)
✅ Provide Fair Games: Certified RNG from reputable providers
✅ Support Responsible Gaming: Tools and resources to stay in control
✅ Be Transparent: Clear terms, honest communication, fair treatment

Acceptance Confirmation

By registering an account, making a deposit, or placing a wager on Pirate777, you confirm that you have:

  • ✅ Read and understood these Terms & Conditions in their entirety
  • ✅ Agreed to be bound by all terms, rules, and policies
  • ✅ Confirmed you are 18+ years of age
  • ✅ Verified that online gaming is legal in your jurisdiction
  • ✅ Acknowledged that gambling involves risk

If you do not agree with any part of these Terms, you must not use the Service.

Play Responsibly. Know the Code. Know Your Limits.

🔞 Must be 18+ to play. Gambling can be addictive. Seek help if needed.