Responsible Gaming Policy: Sail Safe, Sail Smart

Last Updated: November 2025
Effective Date: November 2025

At Pirate777, we are committed to providing a fun, fair, and safe environment for all our players. While we champion the thrill of the hunt, we prioritize the well-being of our crew. Gambling should always be a form of entertainment, not a source of financial or personal distress.

This policy outlines the tools and resources available to help you keep your gaming habits under control.

1. Our Commitment to Safe Sailing

We are dedicated to preventing problem gambling and ensuring that gambling remains a source of enjoyment.

Our Responsible Gaming Principles:

At Pirate777, responsible gaming is not just a policy—it’s a core value that guides every decision we make:

1. Prevention First: We design features to promote healthy gaming habits
2. Early Intervention: We provide tools to recognize and address concerns early
3. Accessible Support: We connect players with professional help resources
4. Continuous Improvement: We regularly review and enhance our player protection measures
5. Transparency: We communicate clearly about risks and available protections

Our core commitments are:

• Preventing Underage Gaming: We strictly prohibit anyone under the age of 18 (or the legal age of majority in your jurisdiction) from using our platform
• Promoting Responsible Play: We provide access that enable players to self-manage their time and spending
• Providing Support: We offer access to impartial, confidential, and effective support for those who need it

This policy is reviewed annually and updated to reflect best practices in player protection.

2. Your Personal Protection Arsenal (Player Tools)

Pirate777 provides the following self-management tools, accessible through your account dashboard. We encourage all players to set these limits before embarking on their first treasure hunt.

A. Treasure Chest Limits (Financial Limits)

You can set limits on the amount of money you deposit or wager over a specific period. Once a limit is set, it cannot be overridden until the defined period has expired.

B. Cool-Off Periods (Short Breaks)

If you feel you need a short break from the high seas, you can request a Cool-Off Period. During this time, you will not be able to deposit money, place wagers, or receive promotional communications.

• Options: You can choose a temporary period such as 24 hours, 7 days, or 30 days.
• Effect: Your account will automatically reactivate once the period expires.

C. Self-Exclusion (The Long Voyage)

For more serious concerns, you can choose to self-exclude for a longer, more structured period.

• Options: You can choose a period of 6 months, 1 year, or permanently.
• Effect: During Self-Exclusion, your account will be locked, and you will be blocked from logging in, depositing, or receiving any marketing materials.
• Reactivation:
  • Permanent exclusion cannot be reversed under any circumstances.
  • For fixed periods (6 months/1 year), a request for reactivation must be made to our support team after the exclusion period has ended.
  • A 24-hour waiting period applies to ensure the decision is deliberate.

D. Reality Check & Session Reminders

Reality Check Notifications: Set automatic reminders to appear while you’re playing, alerting you to:

• How long you’ve been playing.
• Total amount wagered in the session.
• Net win/loss for the session.
• Available Intervals: 15 minutes, 30 minutes, 1 hour, 2 hours.

Session Time Limits: Set a maximum continuous play duration. When reached, you’ll be automatically logged out and required to take a mandatory break before resuming.

• Options: 1 hour, 2 hours, 4 hours, 8 hours.

3. How to Access and Use These Tools

To activate, adjust, or remove any of your personal protection tools (Deposit Limits, Cool-Off Periods, Reality Checks, or Session Limits), all you need to do is reach out to our 24/7 Customer Service Team.

Our support crew will process your request immediately and confidentially, ensuring the limits are applied correctly to your account.

Important Rules About Limits

• ✅ Limits take effect immediately.
• ✅ Decreasing a limit is instant (you can lower limits anytime).
• ⏰ Increasing a limit has a 24-hour cooling-off period (prevents impulsive decisions during losses).

4. How to Self-Exclude

Self-exclusion is a serious commitment to take a break from gambling. We make the process straightforward and supportive.

To Initiate Self-Exclusion:

• Step 1: Contact our support team.
• Step 2: Specify your preferred exclusion period (6 months, 1 year, or Permanent).
• Step 3: Confirm your identity (for security purposes).
• Step 4: Receive written confirmation within 24 hours.

What Happens During Self-Exclusion:

• ✅ Your account is immediately locked.
• ✅ All pending withdrawals are processed first (we don’t hold your money).
• ✅ You cannot deposit, wager, or access your account.
• ✅ You are removed from all marketing communications (emails, SMS, WhatsApp).
• ✅ Our system will block attempts to create new accounts using your details.

After Self-Exclusion Expires:

• For Fixed-Period Exclusions (6 months/1 year):
  • Contact support to request reactivation.
  • 24-hour deliberation period applies before account reopening.
  • We will ask you to confirm you’re ready to resume playing responsibly.
• For Permanent Exclusion:
  • Cannot be reversed under any circumstances. This is a final, irreversible decision.

Need help deciding which option is right for you? Contact our support team for a confidential, judgment-free discussion.

5. Underage Gaming Prevention

It is illegal for anyone under 18 to gamble.

Our Age Verification Process:

• ✅ Rigorous Know Your Customer (KYC) procedures during registration.
• ✅ Identity document verification required before first withdrawal.
• ✅ Right to request additional verification at any time.
• ✅ Immediate account suspension if age cannot be verified.

Consequences of Underage Gaming:

If a minor is found to be gambling on Pirate777:

• ❌ Account will be permanently closed.
• ❌ All winnings will be forfeited.
• ❌ Deposits will be returned to the payment source.

For Parents and Guardians:

We urge parents and guardians to use filtering software to prevent minors from accessing gambling sites:

• NetNanny: https://www.netnanny.com
• CyberPatrol: https://www.cyberpatrol.com
• Qustodio: https://www.qustodio.com
• Norton Family: Built into Norton Security products

These tools can block access to gambling websites and monitor online activity.

6. Know When to Drop Anchor (Warning Signs)

Gambling should be fun entertainment, not a source of stress. If you notice any of these warning signs in yourself or a loved one, it may be time to seek support:

Financial Warning Signs:

• 💰 Spending more money than you planned or can afford.
• 💰 Borrowing money or selling possessions to gamble.
• 💰 Lying about how much money you’ve spent gambling.
• 💰 Gambling to win back losses (“chasing losses”).
• 💰 Neglecting bills or family needs due to gambling spending.

Behavioral Warning Signs:

• 🎰 Gambling to escape problems, anxiety, or depression.
• 🎰 Feeling restless or irritable when trying to stop.
• 🎰 Needing to gamble with increasing amounts to get the same thrill.
• 🎰 Missing work, school, or family obligations due to gambling.
• 🎰 Hiding your gambling from family and friends.

Emotional Warning Signs:

• 😔 Feeling guilty, ashamed, or remorseful after gambling.
• 😔 Mood swings related to wins and losses.
• 😔 Becoming defensive when others express concern.
• 😔 Feeling that gambling is the only way to solve financial problems.

Relationship Warning Signs:

• 👥 Arguments with family or friends about gambling.
• 👥 Isolating yourself to gamble privately.
• 👥 Loss of interest in hobbies or activities you once enjoyed.
• 👥 Prioritizing gambling over time with loved ones.

If You Recognize These Signs:

If you identify with 3 or more of these warning signs, we strongly encourage you to:

• ✅ Set immediate deposit limits or take a cool-off period.
• ✅ Contact one of the support organizations listed below.
• ✅ Speak with a trusted friend, family member, or professional counselor.

Remember: Seeking help is a sign of strength, not weakness. The earlier you address concerns, the easier recovery becomes.

7. Support Harbor (External Help and Resources)

If you or someone you know is struggling with problem gambling, please reach out to one of the confidential, third-party organizations below. They are independent of Pirate777 and offer professional support:

Malaysian Support Services:

International Support Resources:

All services are:

• ✅ Confidential
• ✅ Free of charge
• ✅ Independent of Pirate777
• ✅ Staffed by trained professionals

8. Multi-Operator Self-Exclusion

If you wish to exclude yourself from multiple gaming operators (not just Pirate777), we recommend registering with these third-party exclusion services:

International Exclusion Services:

• GamStop (UK): https://www.gamstop.co.uk – Self-exclusion scheme covering all UK-licensed operators.
• SENSE (International): Self-Exclusion Network coordinating global operators.
• Gambling Therapy: Offers self-exclusion support and coordination globally.

How Multi-Operator Exclusion Helps:

These services coordinate with multiple licensed operators to ensure your exclusion is honored across many platforms, not just ours.

Important Note: While Pirate777 will honor our own self-exclusion commitments strictly, we cannot control access to other gaming platforms. Multi-operator exclusion provides broader protection if you want to stop gambling entirely across all sites.

9. Contact Our Responsible Gaming Team

If you need assistance with any responsible gaming tools or have questions about this policy:

24/7 Support Available:

• 💬 WhatsApp | 📧 Email
• 🌍 Available in: English, Bahasa Malaysia, and Chinese (中文).

We are here to help, confidentially and without judgment.

Whether you need assistance setting limits, want to discuss self-exclusion options, or just have questions about responsible gaming, our support team is trained to help with compassion and discretion.

10. Our Promise to You

At Pirate777, we believe that:

• ✅ Gambling is entertainment, not a way to make money.
• ✅ Your wellbeing comes first – we’d rather you play less and stay healthy than chase losses.
• ✅ Help is always available – reaching out is a sign of strength.
• ✅ You are in control – we provide tools, but you decide your limits.

Remember: The best treasure is the one you can afford to lose. Set your limits before you sail, and enjoy the adventure responsibly! ⚓

Policy Information

• Last Updated: November 2025
• Next Review Date: November 2026
• Policy Version: 1.0

Related Policies

• Terms & Conditions – Complete rules and agreements
• Privacy Policy – How we protect your data
• Fair Play Policy – Game integrity and fairness
• About Us – Learn more about Pirate777
• Resources Hub – Policies, Help, Guides resources

🔞 You must be 18+ to use Pirate777. Play responsibly. Know your limits. Pirate777 is committed to responsible gaming. If you need help, don’t wait – contact support or one of the organizations listed above today.